Terms of Service

The Sartrix service ("Sartrix", "the Service", "we", "us") is operated by a company established in the Slovak Republic:

• Legal name: [Company legal name — to be provided]
• Registered address: [Registered address — to be provided]
• Company registration number (IČO): [to be provided]
• Tax ID (DIČ): [to be provided]
• VAT ID (IČ DPH): [to be provided]
• Support email: [to be provided]

These Terms of Service ("Terms") form a legally binding agreement between you and us governing your use of Sartrix at sartrix.net and the Sartrix mobile application.

By creating an account, signing in, purchasing credits or a subscription, or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms and to our Privacy Notice. If you do not agree, do not use the Service.

You must be at least 18 years old to use Sartrix. The Service processes photographs of real people and produces AI-generated media; it is not directed at, and may not be used by, minors.

By using the Service you represent that you are 18 or older and have full legal capacity to enter into this agreement. We may suspend or close accounts we reasonably believe belong to persons under 18.

Sartrix uses passwordless sign-in: you authenticate with a one-time code sent to your email, or through a supported social sign-in provider (such as Google, Apple, Facebook, or Discord). Your account is tied to your email address.

• You are responsible for maintaining access to and the security of your email account and any connected sign-in provider.
• You must provide accurate information and keep it up to date.
• Accounts are personal; you may not sell, transfer, or share your account.

Sartrix provides AI-powered media generation tools, currently including:

• Image Generation — creating images from a text prompt, optionally guided by reference photos;
• Video Generation — creating a short video clip from a text prompt, optionally starting from a photo;
• Enhance Photo — improving the quality of an uploaded photo;
• Face Swap — replacing a face in a target image with a face from a source photo.

Generations are processed asynchronously by third-party AI model providers acting as our processors. Output is probabilistic: we do not guarantee that any particular generation will match your expectations, and reasonable variation in results is not a defect.

Paid features are consumed using credits. Each generation deducts the number of credits shown before you start it. Your balance can contain two kinds of credits, spent automatically in this order:

• Subscription credits — granted by your active plan each billing period. Unused subscription credits roll over up to the cap defined by your plan; if your subscription lapses, remaining subscription credits are forfeited.
• Purchased credits — bought as one-time credit packs (or granted via referral or by support). They survive subscription cancellation and expire 12 months after they were granted.

Credits have no monetary value, are not exchangeable for cash, and are non-transferable. New accounts receive a limited number of free trial generations; free tries have no monetary value.

All payments are processed by Stripe; we never see or store your full card details. Prices are shown before checkout. Applicable taxes (such as VAT or sales tax) are determined and added at checkout based on your billing location, unless the price is stated as tax-inclusive.

If you purchase as a business, you may be able to provide a VAT ID at checkout for reverse-charge treatment where applicable. You are responsible for providing accurate billing information.

Subscription plans renew automatically at the end of each billing period until cancelled. On each renewal, your payment method on file is charged the then-current plan price and your plan's subscription credits are granted.

Plan limits (monthly credits, concurrent generations, result storage time, available tools) are described on the pricing screen at the time of purchase. Upgrading takes effect on your next invoice; we do not prorate mid-cycle changes.

You can cancel your subscription at any time in Settings (or via the Stripe billing portal). Cancellation takes effect at the end of the current billing period: you keep your plan benefits until then, and you are not charged again afterwards.

After the period ends your account moves to the Free plan, remaining subscription credits are forfeited, and stored results become subject to the Free plan's retention period. Purchased credits are not affected by cancellation.

Because credits provide immediate access to digital content, payments are generally non-refundable once the corresponding credits have started being used, except where a refund is required by applicable law or provided for in these Terms.

• Failed generations are automatically refunded in credits (see Section "Failed Generations and Credit Restoration").
• If we materially fail to provide the Service, you may contact support and we will assess a proportionate remedy, which may include a refund.
• Refunds, where granted, are issued to the original payment method via Stripe.

Nothing in this section limits your statutory rights as a consumer.

If you are a consumer in the EU/EEA or UK, you normally have a 14-day right to withdraw from a distance contract. For digital content and digital services, this right can be limited once performance has begun:

• By purchasing credits or a subscription and starting to use them, you expressly request immediate performance of the service and acknowledge that you thereby lose the right of withdrawal with respect to the performance already provided.
• If you have not used any of the purchased credits, you may withdraw within 14 days of purchase by contacting support; we will refund the unused purchase.

Credits are delivered to your account immediately after successful payment, and generations begin processing as soon as you start them. You consent to this immediate performance as a condition of purchase. Where a delivery is delayed for technical reasons (for example, a payment confirmation arriving late), the credits are granted automatically once the payment is confirmed — contact support if a confirmed payment has not been reflected within a reasonable time.

If a generation fails for technical reasons, the credits charged for it are automatically returned to your balance, to the same credit bucket they were taken from. If a free trial generation fails, the free try is restored.

A generation is not "failed" merely because you dislike the output, because the result differs from your expectations, or because the content filters declined your prompt. Cancelled generations are refunded when the work had not completed.

When you upload photos or other content, you confirm and warrant that:

• you own the content or hold all rights needed to use it with the Service;
• where the content depicts identifiable real people other than yourself, you have each person's informed permission to use their likeness for AI processing;
• the content does not depict minors and does not violate any law or third-party right.

You retain ownership of your uploads. You grant us a limited, revocable licence to store and process them solely to provide the Service (including transferring them to our AI model providers for processing). We do not use your uploads to train AI models.

Tools that animate or otherwise process a real person's likeness or voice (such as Motion Control, AI Avatar, and the previously offered Face Swap tool) are subject to stricter rules. You must not use them to:

• process the face or likeness of any person without their informed permission (your own likeness is always permitted);
• impersonate any person, or present generated media as authentic ("deepfakes" presented as real);
• defraud, harass, defame, intimidate, or harm anyone;
• create sexual, nude, or otherwise exploitative imagery of a real person;
• create any content involving minors.

We may require explicit per-use confirmations before such generations, may use automated and manual review in response to reports, and may suspend accounts that violate these rules. Violations may also be reported to authorities where required.

Subject to your compliance with these Terms and to third-party rights in your source material, we assign to you our rights in the generated results, and you may use them for personal and commercial purposes.

• AI output may be inaccurate, may unintentionally resemble existing works or persons, and is generated without human review.
• You are responsible for how you use and distribute results, including any disclosure obligations that apply where AI-generated media must be labelled as such.
• Similar or identical outputs may be produced for other users from similar prompts; we cannot guarantee uniqueness.

You must not use the Service to create, upload, or distribute content that:

• is illegal in your jurisdiction or in the Slovak Republic;
• sexualises or endangers minors in any way (zero tolerance — reported to authorities);
• constitutes non-consensual intimate imagery of any person;
• harasses, threatens, defames, or incites violence or hatred against any person or group;
• is designed to deceive — including disinformation, fake evidence, or fraudulent identity documents;
• infringes intellectual-property, privacy, or publicity rights of others.

You must not probe, overload, reverse-engineer, scrape, or resell the Service, bypass usage limits, or attempt to access other users' data.

The Service — including its software, design, branding, and all content other than your uploads and your generated results — is owned by us or our licensors and protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, no licence to our intellectual property is granted. "Sartrix" and associated logos may not be used without our prior written consent.

Generated results are stored for the retention period defined by your plan (shown on the pricing screen — longer storage is a paid-plan feature). After the retention period, or after your plan lapses to a tier with a shorter period, older results are deleted automatically. Download anything you want to keep.

Uploaded reference photos that are not attached to any generation are cleaned up automatically. Deleting a result also revokes any public share link that pointed to it.

The Service depends on third-party providers — including Stripe (payments), AI model hosting providers (generation processing), cloud storage and hosting, and an email delivery provider. Their processing of personal data is described in our Privacy Notice. We are not responsible for outages or changes in third-party services beyond our reasonable control, but we will always seek to restore normal operation promptly.

If you believe content generated or shared through Sartrix uses your likeness without permission, infringes your rights, or otherwise violates these Terms, contact us at the support email above with a link or identifier of the content and a description of the issue. We review reports promptly and remove violating content.

Consumers in the EU may also use the platform of alternative dispute resolution. Slovak consumers may address the Slovak Trade Inspection (SOI) as the supervisory authority.

We aim to keep Sartrix available at all times but do not guarantee uninterrupted operation. Maintenance, upgrades, third-party outages, or factors beyond our control may cause temporary interruptions. Generation queue times vary with load and with your plan's concurrency limits. We may modify or discontinue features with reasonable notice where the change materially reduces the paid service.

We may suspend or terminate your account if you materially breach these Terms — in particular the Acceptable Use and Face Swap rules — or where required by law. Where proportionate, we will warn you first.

• Termination for breach does not entitle you to a refund of used credits.
• You can stop using the Service and delete your account at any time.
• Sections that by their nature should survive (liability, IP, governing law) survive termination.

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, loss of profits, or loss of data arising from your use of the Service, and our total aggregate liability is limited to the amounts you paid to us in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including mandatory consumer protections and liability for intentional misconduct or gross negligence.

These Terms are governed by the laws of the Slovak Republic, without prejudice to mandatory consumer-protection rules of your country of residence. Disputes will be resolved by the competent courts of the Slovak Republic, unless mandatory law gives you the right to sue in your home jurisdiction.

We may update these Terms from time to time. The current version number and effective date are shown at the top of this page. For material changes we will notify you (for example, by email or an in-app notice) and, where required, ask you to re-accept the updated Terms before continuing to use the Service. Continued use after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to our support email listed in Section 1 (Company Information), or submitted through the feedback form in the app.